Privacy Policy

1. Introduction

This Privacy Policy explains what information IPTV ChannelMate may collect, why we collect it, and how it is used when you access our website, app, activation tools and playlist-management features.

IPTV ChannelMate is a media player application only. We do not provide, sell, host or promote TV channels, playlists, subscriptions, streams or copyrighted content.

2. Information We Collect

To operate and improve the service, we may collect the following information when it is needed:

3. How We Use Your Data

• To activate and validate your App licence
• To deliver customer support
• To configure your playlist in the App when you request it
• To send service updates and important notices
• To improve the App and our services
• To detect abuse, diagnose errors and keep the service secure
• To comply with legal obligations

We do not use your data for advertising, profiling or marketing without your explicit consent.

4. Data Sharing

We do not sell, rent or trade your personal data. We may share data only where needed with:

• Service providers who help us operate hosting, email, payment, analytics, security or support systems
• Legal authorities where disclosure is required by law or necessary to protect rights, users or the service

Service providers may access personal information only for assigned tasks and must not use it for unrelated purposes.

5. Data Retention

Encrypted playlist assignments are permanently deleted when the app confirms a successful import. If delivery fails or the device never retrieves the assignment, it remains available for retry only until its fixed 24-hour expiry, after which it is purged. Device, activation and payment records are retained as needed to maintain the licence, handle support, meet legal obligations, resolve disputes and protect the service.

6. Security

The playlist configuration is encrypted in the browser with AES-256-GCM, and its key is wrapped for the matching device. The server stores only ciphertext during the delivery window. Retrieval requires proof of possession of the device-bound private key and each assignment is deleted after confirmed import. HTTPS also protects data in transit. Device-local keys are protected by Android Keystore or the desktop operating-system keyring. No method of internet transmission or electronic storage is completely secure, so we cannot guarantee absolute security or protect data on a compromised device.

7. Links to Other Sites

Our website or app may contain links to third-party websites, payment services or platform providers. We do not operate those services and recommend reviewing their privacy policies before submitting information to them.

8. Your Rights

Depending on where you live, you may have the right to:

• Access the personal data we hold about you
• Correct inaccurate data
• Request deletion of your data, also known as the right to be forgotten
• Restrict or object to processing of your data
• Data portability
• Withdraw consent where processing is based on consent
• Lodge a complaint with your supervisory authority

To exercise these rights, contact us at privacy@channelmate.tv.

9. Children's Privacy

The App is not intended for children under 13. We do not knowingly collect personal data from children under 13. If you believe we have done so, please contact us immediately.

10. Clear Responsibilities

• Your purchase covers the app only, not any content, playlist or subscription.
• You are responsible for the playlist and media sources you use with the app.
• You must use ChannelMate only with content you are authorised to access or stream.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Changes become effective when posted on this page, and you should review this page periodically.

12. Contact

For privacy-related queries: privacy@channelmate.tv