Privacy Policy
Last updated: 10 September 2026
1. Introduction
This Privacy Policy explains what information IPTV ChannelMate may collect, why we collect it, and how it is used when you access our website, app, activation tools and playlist-management features.
IPTV ChannelMate is a media player application only. We do not provide, sell, host or promote TV channels, playlists, subscriptions, streams or copyrighted content.
2. Information We Collect
To operate and improve the service, we may collect the following information when it is needed:
Account and Contact Details
Information you choose to provide, such as your name, email address or support message when you contact us.
Device and Activation Details
Your ChannelMate Device MAC, device name, activation status, payment reference or related support details needed to activate and maintain your app licence.
Playlist Configuration Data
For encrypted uploads from supported app versions, your browser encrypts the M3U URL or uploaded file, EPG URL, PIN and authorised Xtream credentials for the selected Device MAC before transmission. The server receives and stores only the encrypted assignment, not readable playlist configuration. Not even ChannelMate can read the playlist usernames and passwords stored in these encrypted assignments. Only the matching app installation can decrypt them.
If the upload tool identifies an older app and displays a compatibility-mode warning, that upload is stored in readable form on the server. The encryption promise does not apply to compatibility uploads. Upgrade the app before uploading to use device-bound encryption.
Log and Diagnostic Data
When errors occur, we may collect technical data such as IP address, device type, app version, operating system, timestamps, error details and basic usage statistics.
Cookies
Our website may use cookies or similar technologies for essential functions, language preferences, security and analytics. You can manage cookies through your browser settings.
3. How We Use Your Data
- To activate and validate your App licence
- To deliver customer support
- To configure your playlist in the App when you request it
- To send service updates and important notices
- To improve the App and our services
- To detect abuse, diagnose errors and keep the service secure
- To comply with legal obligations
We do not use your data for advertising, profiling or marketing without your explicit consent.
4. Data Sharing
We do not sell, rent or trade your personal data. We may share data only where needed with:
- Service providers who help us operate hosting, email, payment, analytics, security or support systems
- Legal authorities where disclosure is required by law or necessary to protect rights, users or the service
Service providers may access personal information only for assigned tasks and must not use it for unrelated purposes.
5. Data Retention
Encrypted website playlist assignments remain associated with the selected Device MAC so the matching app can reload the playlist later. They are retained until you replace the assignment, delete the playlist through the portal, or request deletion. Device, activation and payment records are retained as needed to maintain the licence, handle support, meet legal obligations, resolve disputes and protect the service.
Saved details and Reload
The app saves the playlist URL and any provider username and password needed for Reload, whether you entered them on the device or imported them from the website. These details remain available after restarting the app. Details entered locally are stored on your device; entering them locally does not create a website assignment. Your app uses the saved details to contact your playlist provider when you select Reload.
Encrypted website assignments are not deleted after delivery or automatically after 24 hours. The matching app also keeps an encrypted local copy for later Reload. Removing a playlist in the app does not by itself delete the server assignment; use the portal or contact us to request server deletion. Clearing app data removes local saved details. Reload requires a working provider URL and valid credentials. An uploaded M3U file is a saved snapshot: upload a replacement file to change its contents.
6. Security
The playlist configuration is encrypted in the browser with AES-256-GCM, and its key is wrapped for the matching device. The server stores only ciphertext and cannot decrypt the playlist or credentials. Retrieval requires proof of possession of the device-bound private key. HTTPS also protects data in transit. Device-local keys are protected by Android Keystore or the desktop operating-system keyring. No method of internet transmission or electronic storage is completely secure, so we cannot guarantee absolute security or protect data on a compromised device.
7. Links to Other Sites
Our website or app may contain links to third-party websites, payment services or platform providers. We do not operate those services and recommend reviewing their privacy policies before submitting information to them.
8. Your Rights
Depending on where you live, you may have the right to:
- Access the personal data we hold about you
- Correct inaccurate data
- Request deletion of your data, also known as the right to be forgotten
- Restrict or object to processing of your data
- Data portability
- Withdraw consent where processing is based on consent
- Lodge a complaint with your supervisory authority
To exercise these rights, contact us at privacy@channelmate.tv.
9. Children's Privacy
The App is not intended for children under 13. We do not knowingly collect personal data from children under 13. If you believe we have done so, please contact us immediately.
10. Clear Responsibilities
- Your purchase covers the app only, not any content, playlist or subscription.
- You are responsible for the playlist and media sources you use with the app.
- You must use ChannelMate only with content you are authorised to access or stream.
11. Changes to This Policy
We may update this Privacy Policy from time to time. Changes become effective when posted on this page, and you should review this page periodically.
12. Contact
For privacy-related queries: privacy@channelmate.tv