Privacy Policy
Last updated: May 2025
1. Introduction
This Privacy Policy explains how ChannelMate ("we", "us" or "our") collects, uses, stores and protects your personal data when you use the IPTV ChannelMate application and our website at channelmate.tv. We are committed to protecting your privacy and complying with applicable data protection laws, including the General Data Protection Regulation (GDPR) where applicable.
2. Data We Collect
We collect the following categories of data:
Device & Activation Data
Your Device ID or MAC Address when you activate the App. This is necessary to validate your licence.
Contact Information
Your email address, if you provide it during activation, playlist upload or when contacting support. Used only to deliver support and service communications.
Playlist Data
Your M3U URL or Xtream Codes credentials when you use the Upload Playlist feature. This data is transmitted securely, used only to configure your App and is not shared with third parties.
Usage Data
Basic, anonymised usage statistics to help us improve the App. No personally identifiable viewing habits are recorded.
Website Cookies
Cookies used on our website for essential function, analytics and preferences. See our Cookie Policy for details.
3. How We Use Your Data
- To activate and validate your App licence
- To deliver customer support
- To configure your playlist in the App
- To send service updates and important notices
- To improve the App and our services
- To comply with legal obligations
We do not use your data for advertising, profiling or marketing without your explicit consent.
4. Data Sharing
We do not sell, rent or trade your personal data. We may share data with:
- Service providers who help us operate (e.g., hosting, email delivery) — under strict data processing agreements
- Law enforcement — only where required by law and only to the extent required
5. Data Retention
We retain your data for as long as necessary to provide our services and comply with legal obligations. Device activation data is retained for the duration of your licence. You may request deletion of your data at any time (see Your Rights below).
6. Security
We implement appropriate technical and organisational measures to protect your data, including encrypted transmission (HTTPS/TLS), access controls and regular security reviews.
7. Your Rights (GDPR)
Under applicable data protection law, you have the right to:
- Access the personal data we hold about you
- Correct inaccurate data
- Request deletion of your data ("right to be forgotten")
- Restrict or object to processing of your data
- Data portability
- Withdraw consent where processing is based on consent
- Lodge a complaint with your supervisory authority
To exercise these rights, contact us at privacy@channelmate.tv.
8. Children's Privacy
The App is not intended for children under 13. We do not knowingly collect personal data from children under 13. If you believe we have done so, please contact us immediately.
9. Changes to This Policy
We may update this Privacy Policy. We will notify you of material changes via the App or website. Continued use of the App after changes constitutes acceptance.
10. Contact
For privacy-related queries: privacy@channelmate.tv