Frequently Asked Questions

IPTV ChannelMate is a media player application that allows you to play your own legally obtained M3U playlists and authorised Xtream Codes media sources. It is a player only — no channels, subscriptions, playlists or content are included.

IPTV ChannelMate is available on Android smartphones, Android TV, Amazon Fire TV, and compatible Smart TVs. Check your device's app store for availability.

Activation unlocks the IPTV ChannelMate player app on your specific device. It does not include any channels, streams, playlists or content of any kind.

Open IPTV ChannelMate on your device and navigate to Settings or About. Your Device ID is displayed there. Copy it exactly as shown.

Your activation licence covers a specific number of devices as per your plan. Contact support if you need to transfer your activation to a new device.

No. IPTV ChannelMate is a player only. You must supply your own legally obtained M3U playlist or authorised Xtream Codes credentials.

An M3U playlist is a file or URL that lists media entries. IPTV ChannelMate reads it to organise and play content you are legally entitled to access.

Xtream Codes is an API format used by some playlist services. You connect using a server URL, username and password that you are authorised to use.

Check that your M3U URL is correct and active. Ensure your internet connection is stable. If using Xtream Codes, verify your server URL, username and password are correct.

Yes. IPTV ChannelMate supports Electronic Programme Guide (EPG). Your EPG data is sourced from your playlist provider.

IPTV ChannelMate is a neutral media player application. The legality of the media you access depends on your playlist source, rights and local laws. Always use legally obtained playlists.

Technically the app can read supported playlist formats, but you must only use playlists for content you have the right to access. IPTV ChannelMate does not validate, endorse or provide playlist content.